Returns
No Quibble Moneyback Guarantee
If you are not fully satisfied with any garment you receive, you are welcome to return them unworn (with labels attached) within one month of purchase. We will gladly exchange or refund the items.
Christmas Returns
Over the Christmas period lovebras is offering Free Returns unitl the 24th of December 2012 on all UK orders. We are also having an Extended Returns period. So that on all orders from November 1st can be returned unworn, with labels attached, by the 31st January 2013.
How do I return my order?
1. Log in to My Account.
2. Click "Refund Items" next to your selected order.
3. Select the item(s) you wish to return and print the returns form.
4. Specify refund or exchanges you require and send your items/form to the returns address below. Please call us to reserve any exchange items on 020 8861 1945.
We do not offer a return paid service so please ensure sufficient postage is on your envelope and retain a proof of postage.
Customers are liable for their own returns. Lovebras.com holds no responsibilities for returns sent to us.
We advise that any returns of a substantial amount are sent back to us using recorded delivery. This makes the parcel easy to track and offers a better service with the Royal Mail.
Returns Policy
1. Returns must be made within one month of purchase.
2. All garments must be returned unworn and with tags attached.
3. Enclose your completed Returns Form.
4. Please retain Proof of Postage.
You'll need Adobe Acrobat to view the Returns Form PDF (but you can get a free copy from www.adobe.com)
You can check if we have received by logging on to My Account and viewing your order details at the bottom of the screen.
Please check the returns processing times below.
You are welcome to contact us at sales@Lovebras.com if your refund has not be processed within these expected times:
Naturally we are relying on Royal Mail to deliver your returned goods.
You should allow up to 5 working days for your return to arrive with us.
We do not offer a return paid service so please ensure sufficient postage is on your envelope and retain a proof of postage.
(Overseas returns will take up to 10 working days)
Any exchange will be dispatched by First Class Royal Mail the following working day and can take up to 5 working days to reach you.
(Overseas exchanges can take up to 10 working days)
Refunds will be processed the following working day, but will take up to 4 working days to reach your account.
Brastop Customer
Service: 020 8861 1945
Exchanging Items
1. Please phone us on 020 8861 1945 or email
sales@Lovebras.com to confirm availability and reserve your exchange.
2. If part of your exchange is unavailable, the item(s) out of stock will be refunded and the rest of your chosen items will be despatched.
3. Please remeber to retain proof of postage when sending garments back to us.
4. We advise that any returns of a substantial amount are sent back to us using recorded delivery. This makes the parcel easy to track and offers a better service with the Royal Mail.
Checking Your Order / Returns Status
To check
the status of your Internet, Phone or Mail/Fax order, you must be a registered customer and signed in.
Click here for more details.
Returns Address:
Lovebras.com
Unit 1 The Hawthorn Centre
Elmgrove Road
Harrow
HA1 2RF
United Kingdom