You can check if we have received by logging on to My Account and viewing your order details at the bottom of the screen.
Please check the returns processing times below.
You are welcome to contact us at firstname.lastname@example.org if your refund has not be processed within these expected times:
Naturally we are relying on Royal Mail to deliver your returned goods.
You should allow up to 5 working days for your return to arrive with us.
(Overseas returns will take up to 10 working days)
We endeavor to process your return immediately it arrives.
Any exchange will be dispatched by First Class Royal Mail the following working day and can take up to 5 working days to reach you.
(Overseas exchanges can take up to 10 working days)
Refunds will be processed the following working day, but will take up to 4 working days to reach your account.
Service: 020 8861 1945